Guess what? Nobody is perfect, mistakes happen. You seem to think modern telecom is flipping a switch? This isn’t freakin’ Little House on the Prairie and Nellie is flipping switches at the mercantile. There is heavy duty computer programming from thousands of disparate computer systems run by hundreds of various telecoms that have to talk to each other in their various languages.

Qwest actually does fairly well at service; look at the even worse experiences you had with that other telecom. You seem to know it all, why don’t you startup your own telecom?

As for the insinuation that all the employees there are idiots and from another planet, don’t you think they all have job requirements and they get demoted or even fired if they are so constantly grossly incompetant. This is a lean telecom industry bent on slim margins, not a government operation.

So you didn’t have service for five days and you got a whole month of free service? I think they were damn generous for even that. In a business where they profit only $5-10 per month per customer, demanding such a disproportionate credit is akin to your newspaper missing five days and you demaning several months of free papers. You are plain ridiculous.

We all know there is two sides to every story, and I wonder what the company reps would have to say about your attitude and interactions with them?

I bet those ‘business’ lines in your home were not actual business lines, either. They were really residential lines, weren’t they, because you are too cheap to pay for the business rates. This is common among many at-home or part time businesses. If you aren’t paying the professional rate, you can’t expect the priority services.

I have been with Qwest service for years in my residence and business. I have tried other telecoms and had my fair share of problems with every one of them. No corporation can be entirely perfect or entirely malfunctioning. Sack up and focus on some real problems in your community.

Heo even admits that s/he’s a Qwest customer service rep! With friends like the friendly Heo, Qwest doesn’t need enemies (but of course has it share of those by the tens of thousands). In fact, the insulting, abusive nature of this comment reaminds me of the quality of Qwest’s service, miserable.

BTW, Heo’s accusation that the ‘business’ lines installed in my home were in fact ‘residential’ lines which I was using as business lines in order to scam Qwest out of a few bucks is downright false. My employer paid full business price for those lines. This guy (I say ‘guy,’ because Heo sounds like there’s a bit too much testosterone running in his veins) is incredibly cynical & jumps to the worst conclusions about human beings. Sounds like he’d make a great Qwest sales rep!

With employees like this, it’s no wonder that Qwest is going down the toilet financially.

My name is Cyndi and I work for XO Communications. I am so sorry that you have had a bad experience with QWEST and I have to say unfortunatly, I here it every day from my customers. This is why my company is in business.

XO is the largest CLEC in the nation and we do offer services in Seattle. I would love to help you if I can. Please email me how many lines you have at your office and I can get you a quote.

Sincerely,

Cyndi Lewicki
Major Account Manager